Reference

The Terms You Agree To When You Join

One agreement covers everything you do with your account — the wallet numbers you pay from, the games you open, and how a dispute gets settled.

One agreement, one accountCovers bKash, Nagad, Rocket paymentsWallet names must matchAsk before you accept
96tv The Terms You Agree To When You Join
ASK US DIRECTLY

Where To Ask About These Terms

Questions about a clause go to the same team that handles your wallet, so you are not passed between departments. Send your account number and the clause you are reading, and we will point you to the exact wording. Our Bangladesh support team works in English and answers inside the same chat window you use for payment problems. Wallet names, duplicate accounts and region eligibility are the three things worth asking about early, before you fund anything.

Account Chat Open chat from your account dashboard and paste the clause you are unsure about. The team sees your account history beside the message, so you do not have to explain your last bKash transfer from scratch.
Support Email Write to our support inbox with your registered mobile number in the subject line. Email suits longer questions, such as a name mismatch on a Nagad wallet or a request to close an account.
Closure Request Ask in writing from your registered number if you want the account closed. We confirm the request, settle any pending Rocket transfer first, and tell you when the record is finally closed.
SECURITY AND RECORDS

How We Handle Your Account Records

Your account holds three kinds of record: the mobile number you log in with, the wallet numbers you have paid from, and the game history behind each balance change. We keep them to settle disputes and to meet record-keeping duties, not to sell. Session data and cookies keep you signed in on your phone and let us spot a login from a device you have never used. You can ask what we hold, ask for a correction, or ask us to delete what we are not obliged to keep.

Login Security

Your password plus the one-time code sent to your registered mobile number are both needed to sign in. We never ask for that code in chat, and nobody from 96tv asks for your bKash PIN.

Payment Records

Every bKash, Nagad and Rocket transfer is stored with its transaction ID so a missing balance can be traced later. We match the sender name on the wallet to the account holder before releasing a withdrawal.

Cookies On Your Phone

Cookies keep your session open between pages and remember the language you picked. Clearing them signs you out but changes nothing in your wallet balance or your saved payment details.

Retention And Changes

We hold account records only as long as the transaction trail needs them. Write to support to ask what is stored against your number, to correct a detail, or to request deletion of records we are not obliged to keep.

Questions We Hear Before You Accept

Straight answers to what people ask before they tick the box. Terms questions usually come up around payments and account sharing, so those sit first. If your case is not covered here — a wallet name that does not match, a login you do not recognise, a clause you want changed — message support with your account number and quote the heading you are reading. We would rather settle it before your next transfer than after.

Yes. The agreement is what allows us to hold a balance for you and move money through bKash, Nagad or Rocket. You accept it when you submit the sign-up form.

We flag the payment and ask for proof before the balance is usable. Sender names on bKash, Nagad and Rocket must match your account name. Repeated mismatches can lead to suspension.

No. One account per person, checked against your mobile number and wallet name. A second account gets closed and any balance on it is checked before it comes back to you.

The date at the top of this page moves with each version. Anything that changes how your wallet works is shown to you at login, so you see it before your next payment.

Send a closure request from your registered number. We settle any pending bKash, Nagad or Rocket transfer first, return the remaining balance to your wallet, then close the record.

Yes. Games and payment rails are offered only where local law allows them, so eligible regions differ. If a method is missing from your cashier screen, it is not open for your area.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.