Reference

How 96tv Handles Your Personal Information

This policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use the 96tv lobby — and what we do with it.

Account data protectedbKash, Nagad, Rocket payment data handled securelyCookie controls availableData access requests acceptedJurisdiction-dependent service
96tv How 96tv Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply consistent security measures across account login, payment processing and data storage. Here is what that looks like in practice across the four areas that matter most to you.

Payment Data Security

bKash, Nagad and Rocket transaction references are stored in encrypted form. We never log your mobile banking credentials — only the confirmation reference your wallet provider returns after a transfer clears.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can adjust cookie preferences through your browser settings at any time without losing your account access.

Account Security and OTP

Login and sensitive account changes require a one-time password sent to your registered number. If you receive an OTP you did not request, contact support immediately via live chat to lock your account.

Data Retention and Deletion

We keep account and transaction records for as long as required by the applicable rules of the eligible regions we serve. Once that period ends, data is deleted or anonymised.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we have handled your information, use any of the channels below. Our support team can also help if you believe your account data has been accessed without your permission — for example, if you notice a bKash or Nagad deposit on your account that you did not make.

Email Support Send your data request or privacy concern to our support email. Include your registered account email and a brief description of your request so we can respond quickly.
Live Chat Open the live chat widget in the 96tv lobby to speak with a support agent directly. Useful for urgent account-security queries or if you need to flag a suspicious transaction.
Account Help Centre Log in, go to account settings, and use the Help section to submit a privacy or data-access ticket. This route creates a reference number you can follow up on.

Common Questions About Your Privacy on 96tv

These are the questions we hear most often about data, account privacy and your rights when using 96tv from Bangladesh.

We collect your name, email, phone number and date of birth at registration. When you deposit via bKash, Nagad or Rocket, we also record the transaction reference and amount for wallet reconciliation.

No. We never store your mobile banking PIN, password or full card details. Only the payment confirmation reference returned by your wallet provider is recorded on our side.

Yes. Submit a data-access request through the account Help Centre or by email. Include your registered account email; we will respond with the information we hold on your account.

Contact support via live chat or email with the specific detail you want corrected or removed. Deletion of non-essential data is processed once we verify your account identity through the standard OTP step.

We share data only with payment processors like bKash, Nagad and Rocket, and with identity verification services where required. Those parties are contractually bound to handle your data under the same obligations we follow.

Yes. Access and data handling depend on your local law and the eligible regions we serve. We recommend confirming whether account use is permitted under your local rules before proceeding.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.