Reference

The Questions You Ask Us Most

Every question on this page came from someone holding a phone with the 96tv login screen open, asking about a bKash send, a missing OTP, or a withdrawal that has not landed yet.

bKash, Nagad, Rocket answersOTP and login helpWithdrawal checks explainedCricket and slots tabs
Explore the Lobby Read FAQ
96tv The Questions You Ask Us Most
PAGE AT A GLANCE

What This FAQ Page Covers

3
Local wallets answered step by step: bKash, Nagad, Rocket
Mobile and browser
Both places your account wallet and this page load
English
One language across every question and answer
SSL
Encryption on the login and payment screens
96tv How This Answer Page Stays Current

How This Answer Page Stays Current

We treat this page as a working document, not a signboard. Each answer is written by the team that handles the 96tv account desk day to day, so when we describe a bKash send, we mean the same three steps you see on your phone: open the app, send the amount to the number shown on the deposit screen, then confirm with

your PIN. Nagad and Rocket follow the same shape. The page is grouped so you can jump straight to what you need. Wallet questions sit together, login and OTP questions sit together, and game questions are split by lobby area, so finding the answer about Crash Pulse or Live Dealer Bangladesh does not mean reading everything above it. We add a question

once enough of you ask the same one, and we rewrite an answer when a payment flow changes. If a line stops matching what your app shows, send support a screenshot and we will correct it.

  • bKash
  • Nagad
  • Rocket
  • Upay
  • Bank Transfer
ASK US DIRECTLY

Send a Question We Have Not Covered

If your case is not on this page, do not guess your way through a deposit. Reach our support desk from the chat panel inside your account wallet, or through the contact address in the footer; both routes land with the same team. Tell us the wallet you used, the amount, and the reference number from your bKash, Nagad or Rocket message. With those three things we can trace the payment instead of asking you more questions. A screenshot of the confirmation screen helps as well.

In-account chat Signed-in help from the chat panel inside your 96tv wallet. Paste the reference number from your bKash, Nagad or Rocket message and we can trace the payment without guessing.
Payment tracing Send the wallet name, the amount and the text from the confirmation message. We check the receiving side and tell you whether the money landed on your account or went back to your wallet.
Login rescue Locked out? Ask for a fresh OTP to the number on your account, then reset the password from the same screen. If the code never arrives, support can check which number we hold.
KEPT HONEST HERE

Why These Answers Stay Checkable

An answer is only useful if you can test it. So we write in steps you can follow on your own handset and keep the wording close to what the screen actually says: the deposit number, the PIN confirmation, the OTP field. We do not publish payout figures or timelines here, and we do not describe a game in terms of what it might return. Where a studio or provider exposes return-to-player details, that figure sits inside the game itself rather than in a line of our copy.

Written at the account desk

The people who process deposits and answer chats write these answers, so the wording matches the screens you see when you send money or reset a password.

Corrected when flows change

When a wallet updates its confirmation step, the matching answer gets rewritten in the same week. Send us a screenshot that no longer matches and we will fix that line.

No invented figures

You will not find made-up payout speeds, game counts or return percentages on this page. Where a provider publishes a figure, it is shown inside the game, not restated here.

Access depends on location

Whether you can open an account and use local wallets depends on the law where you live and the regions we serve. Check that before you fund an account.

Account, Wallet and Lobby Questions

Six questions cover most of what reaches our desk. The short version: a local wallet send is confirmed on your side first, then on ours; login trouble is usually an OTP that went to an old number; and nothing in the lobby needs a separate download. Read the answer that matches your case, act on it, and let support handle anything left over.

Open bKash, choose send money, and use the number on our deposit screen. Enter the amount, confirm with your PIN, then paste the transaction ID into your account wallet so it can be matched.

That usually means the reference has not been matched yet. Send the Nagad transaction ID to support through the chat window and we will trace it on the receiving side before you send anything again.

Most cases are an old number still attached to the account, or a message filtered into spam. Request the code again, confirm the registered number with support, and reset your password from the login screen.

The wallet number must match the name on your account, and any payment used to fund the account may be checked first. Once those line up, the request moves into the payout queue.

No. Our lobby, wallet and this answer page all load in your phone browser, so you can sign in from a handset or a laptop with the same account details and the same balance.

Cricket markets, including BPL and international fixtures, sit in the sportsbook tab. Slots and crash titles such as Crash Pulse and Prize Drop Bangladesh sit in the games tab, with live tables in their own section.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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